Return & Refund Policy

General Policy

Return, replacement, and refund requests may be considered in limited cases, subject to product condition, request timing, and the nature of the issue reported.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within a reasonable time of delivery with your order details and supporting evidence such as photos.

Eligibility

To be eligible for review, products should generally be unused, sealed where applicable, and returned in original packaging unless the issue relates to damage or an order error.

Non-Returnable Situations

Certain products may not be eligible for return or refund due to hygiene, safety, consumable nature, misuse, tampering, or other category-specific reasons.

Refund Process

If a refund is approved, it may be processed to the original payment method within a reasonable processing period, subject to banking and payment partner timelines.

Cancellation

Orders may only be cancelled before they enter processing or dispatch, where operationally possible.

Contact

For return, replacement, cancellation, or refund questions, please contact us through the details available on our Contact page.